Verizon
Enterprise self-service,
with measurable results.
>80%
Containment rate
97%
Datastore response accuracy
Achieved in production within the same virtual agent solution.
Conversational AI Lead · Onix
Leading AI from
conversation
to production.
I’m James. I lead engineers, partner with customers, and build conversational AI that works in the real world.
Selected enterprise delivery
VerizonT-MobileThe Home DepotAlbertsonsGusto
01 / Delivery that matters
Real customers.
Production results.
From recovering a delayed launch to improving self-service, I take ownership of getting the solution across the line.
Enterprise self-service,
T-Mobile
A delayed project.
A production launch.
I was brought in to recover a virtual agent project that was taking too long. I corrected the existing implementation and led delivery into production by the required deadline.
Production deadline metMore ways I’ve helped teams deliver
Home Depot
Built data loss prevention templates and enhanced English and Spanish translation using custom Python.
Albertsons
Advised on conversational AI improvements targeting containment and intent recognition.
Gusto
Delivered a fully generative conversational experience using Dialogflow CX playbooks.
02 / How I work
Close to the team.
Close to the customer.
Close to the code.
My strength is connecting the customer’s goals to the technical work—and helping the team deliver.
As Conversational AI Lead at Onix, I manage 10 direct reports and own hiring, performance reviews, and coaching. I also build agents and review engineering implementations for production readiness.
I develop Python middleware on Cloud Run to integrate virtual agents with customer APIs and implement the custom logic each experience needs.
- Conversational AI
- Gemini Enterprise for Customer Experience
Customer Experience Agent Studio
Dialogflow CX & playbooks - Engineering
- Python · Cloud Run · API integration
Google Cloud · BigQuery · Terraform - Leadership
- People management · Customer partnership
Delivery ownership · Technical oversight
03 / The path here
An engineering foundation.
A leadership focus.
Aug 2024 — Present
Conversational AI Lead
Onix
Dec 2023 — Jul 2024
Conversational AI Engineer
Onix
Jul 2021 — Nov 2023
Cloud engineering
Onix · Principal Cloud Engineer & Senior Cloud Managed Services Engineer
2017 — 2021
Support engineering
iHerb & Biometrics4ALL
04 / Start a conversation
Good work starts
with a conversation.
Connect with me about conversational AI, delivery leadership, or the challenges of bringing enterprise agents into production.
jimivandermost@gmail.com